OUR COMPLETE COURSE CATALOGUE
EFFECTIVE TIME MANAGEMENT
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Course Overview
Organizations are using fewer people to do more work than before. Tight and conflicting deadlines, last minute changes, rapid schedules, modern communications and the pace of business today all add to the pressure. More than ever we need to be effective in planning our workload and managing our time.
Managers and executives must consistently add more value, in the limited time they have in hand, just to remain in contention today. To achieve more than the ordinary, managers must have the special skills for, and an acute sense of, time use. The central focus is the discipline to manage oneself for time effectiveness. Developing techniques to make more intelligent use of time, and to prioritize and effectively manage a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress!
This Time Management training course is designed to help participants develop their skills in time management to achieve more effective results in less time.
Course Objectives
By then end of this time management training course, learners will be able to:
- Set goals that are SMART (Specific, Measurable, Actionable, Realistic and Timely).
- Ensure goals are integrated between the organization, team leader and team members.
- Use a system for prioritizing goals and tasks.
- Delegate as part of teamwork.
- Prepare work schedules and learn to prioritize according to importance and urgency.
- Improve productivity for self and others through effective time management techniques
- Identify own particular time wasters and adopt strategies for reducing them.
- Recognize the variety of causes of procrastination and apply relevant techniques to overcome these.
- Clarify and prioritize objectives and goals, by creating more planning time.
- Adopt appropriate strategies for dealing with interruptions and anything else which ‘steals’ their time.
- Use practical techniques for organizing work.
- Reduce time spent in meetings yet contribute more effectively.
- Define assertiveness and related types of behavior
- Choose assertive responses to different time management situations.
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions. This course is also ideal for those who struggle with making the most of the time available to them, whether as a manager or employee.
Duration
Training Methodology
What Learn Would Get
TOTAL QUALITY MANAGEMENT
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Course Overview
Learn how to integrate quality management into your organization’s processes. You’ll leave this course with a draft action plan customized to fit the needs of your business. These concepts are applicable to a wide range of industries including manufacturing, construction, service, engineering, education, healthcare etc.
Quality management just makes sense. You need to know how to make it a part of your organization. In this course, learners review advanced quality management principles, best practice techniques, tools, and skills. Leaners will find these concepts useful in a wide range of businesses and organizations including manufacturing, service, government, education, and healthcare. The course uses adult learning principles including Discovery Learning techniques, small group work, self-assessments, articles, and mini-case study reviews. Learners will create a list of key areas for improvement and develop a draft action plan that you can finalize back on the job. This three-day training provides participants with a comprehensive review and working knowledge of key concepts and practices included in the following: Global Edge’s Total Quality Expert Body of Knowledge, The Malcolm Baldrige National Quality Award and Performance Excellence Criteria.
GBSL offers this training course in an instructor-led, classroom setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization.
This is a CPD Accredited professional certification course monitored and certified by the Institute of Continuing Professional Development (ICPD), UK. Learners have the choice to sit for the CPD Standards examination after the course to be certified as Total Quality Management Experts (TQME).
Course Objectives
By the end of this training course, learners will be able to:
- Apply Quality Management concepts and practices to create workplace value
- Utilize a course overview roadmap to understand the integration of each module and the “big picture”
- Make use of the Global Edge’s Future Study to see and understand the impact of change on their business and the changing roles of quality professionals
- Compare and contrast the use of business excellence models and standards as a key management tool; understand the goals of quality management that support business excellence
- Apply the best practices in culture, leadership, and change management to assure adequate consideration is given to key human factors needed to achieve technical solutions
- Be able to understand the evolution of business metrics and today’s use of metrics to align with and deploy business strategy
- Familiarize themselves with the framework of the Baldrige Criteria to critique their organization’s process.
- Recognize elements of best practice customer listening posts and the strategic use of customer value drivers to target and improve performance.
- Examine the strategic use and integration of improvement methods such as cost of Quality, Six Sigma, Lean Six Sigma, and benchmarking.
Duration
Who Should Attend
Course Path
This course is deployed in two paths:
- Professional Certification Path: Learners following this path take the Institute of Continuing Professional Development professional examination and get professionally certified as Total Quality Management Expert (TQME).
- Non Professional Certification Path: Learners following this path do not take TQM professional examination. They receive CPD stamped Certificate of Attendance.
What Learn Would Get
CERTIFICATE IN TEAM LEADERSHIP AND MANAGEMENT
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Motivating your team and meeting their diverse needs is a key leadership challenge. A specific set of skills is needed to achieve results through leading others.
This course covers a range of core people management skills that are crucial to leading teams. The topics covered in this course cover the employee lifecycle and include hiring and on-boarding, building and leading teams, motivating your team, effective delegation, setting direction and managing performance, providing constructive feedback and dealing with difficult conversations, coaching, and managing conflict.
Objectives
On completion of this course participants will be able to:
- Use techniques to successfully hire and onboard new employees
- Effectively form a team and establish its goals, roles, and guidelines
- Recognize issues that arise in teams and strategies for successful team management
- Use techniques to enhance employee motivation
- Delegate effectively, providing appropriate supervision and guidance
- Understand the factors of successful performance management and appraisals
- Diagnose and address employee performance problems
- Deliver constructive feedback and coaching
- Respond appropriately to conflict in the workplace
Who is it for?
- Those aspiring to a career in management
- Newly appointed managers and leaders
- More experienced managers looking to improve their performance in their current role and as they plan for the next stage of their career
- Anyone who is wants to further their understanding of leadership frameworks and techniques
- Suitable for business analysts, project managers, product managers and business managers
Duration
BASIC CUSTOMER CARE COURSE
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Course Overview
The majority of participants attending this customer services course are in customer facing or customer support roles, who want to develop their customer service skills and behaviors.
Our customer service training is always aligned to the most frequent method of communication used to connect with your customers, e.g. face to face, telephone, email.
We are also experienced at providing bespoke training courses in customer services, as well as longer term programs to meet specific organization goals and service standards.
Course Aim
Course Objectives
By the end of this one-day customer service course, the participants will be able to:
- Adopt a consistent, professional communication style when speaking with customers
- Develop skills in engaging with customers and handling their enquiries effectively
- Listen effectively, asked questions and summarized to respond fully to a customer request
- Identify ways they can add value to customer relationships and exceed expectations
- Practice how to turn customer service disappointment into a positive experience
Who Should Attend
CUSTOMER SERVICE MANAGEMENT EXPERT CERTIFICATION
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Course Overview
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.
There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Management Certification Pathway has been created to support learners in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.
To stand out in the global competitive work environment, you need to upgrade your skills to meet increased demands to stand out and to extend the scope of your professionalism and responsibilities beyond your daily job duties. This PROFESSIONAL CERTIFICATION PROGRAM will cover today’s issues in detail and the new emerging reality to identify opportunities, set goals, solve complex problems, make decisions, take on new roles, take on leadership/initiatives and communicate effectively with internal and external customers.
This Continuous Professional Development Institute (CPDI) will give you an edge to stand out, accelerate your career and business goals, and maintain a competitive edge in the marketplace in almost any industry.
This program is a tutor-led program with an online option. It comes with Learner Workbook, learner handbook, exercises, assignment, interactive scenarios/cases and examination. Upon successful completion, learners will obtain the Customer Service Management Expert certificate from the CPD Standards, UK and have the opportunity to apply to become members of the institute.
Course Objective
By the end of the course, participants will be able to:
- Develop a holistic customer care approach by taking into consideration seven different aspects of the definition of customer service
- Create objectives and programs to maximize internal customer satisfaction
- Evaluate the design, implementation and analysis of customer satisfaction surveys
- Use customer complaints as the springboard for service improvement
- Write Service Level Agreements (SLAs) to ensure clarity and conformance
- Assess the service aspect of the organization or department through well-chosen Key Performance Indicators (KPIs)
- Resolve support issues quickly and effectively.
- Collaborate with relevant teams to voice customerpain points.
- Improve brand reputation.
- Drive customer
- Increase customer
- Building more authentic customer
Duration:
Who Should Attend
Course Path
This course is deployed in two paths:
- Professional Certification Path: Learners following this path take the Institute of Continuing Professional Development professional examination and get professionally certified as Customer Service Management Expert (CSME).
- Non Professional Certification Path: Learners following this path do not take CSME professional examination. They receive CPD stamped Certificate of Attendance.
What would Attendees Get
LEARNING TO LEAD
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Course Overview
Learning to Lead is designed to help new managers make the transition from individual contributor to effective leader. Employees are often promoted into a management position because of their expertise and superior performance as individual contributors, yet this knowledge is an insufficient basis to lead teams.
This interactive 2-day program focuses on the most critical foundations of effective leadership and management, enabling new managers to overcome the challenges they will encounter during this transition.
In this program you will learn to:
- Lead with meaning
- Broaden your repertoire of communication and motivational tools to inspire your team and enable them to reach their potential (simulations and exercises will be used to promote active learning)
- Utilize tools and techniques to effectively manage talent, including effective ways of hiring, manage performance, and help your employees stay aligned with the larger organizational strategy and culture
You will leave the program with the knowledge and skills necessary to both inspire others and manage the daily fundamentals in your team.
Course Objectives
This training is designed for those new to first line management and team leadership or those without previous training in managing other team members at work.
The first line manager training course provides team leaders and managers with some basic techniques for getting the best out of their team members.
By the end of this one-day training course, the participants will:
- Explain their role and responsibilities as a manager of team members and the likely expectations of the business and the team they manage.
- Provide clear and engaging direction to their team members.
- Give feedback to team members on their performance.
- Demonstrate their skills in coaching team members to motivate and enhance performance.
- Delegate tasks to team members in an engaging and supportive manner.
Personal Benefits
This program will help new leaders learn the ropes of leading and managing employees:
- Develop a deep understanding of the challenges that emerging leaders encounter
- Broaden your repertoire of communication skills and learn to motivate and inspire employees
- Help employees find meaning in their daily work
- Find meaning in your role as emerging leader
- Learn how to use motivation tools for the recruitment, selection, development, and retention of employees
- Become an effective manager of employee performance by leveraging human capital management
- Create long-term commitment between your followers and yourself
- Learn how to continue to develop yourself as a leader over time
Organizational Benefits
Organizations will benefit from new leaders who inspire followers and who are more effective in their day-to-day role as managers. They will:
- Experience less friction during transition periods in which team leadership changes
- Develop leaders of tomorrow in their first steps towards becoming a leader in your organization
- Create strategic alignment between the goals of employees, leaders, and the entire organization
- Enhance creativity and innovation in the organization
- Reduce turnover amongst emerging leaders and in their respective teams
- Become an employer of choice by ensuring a successful transition of employees into emerging leaders
What Will Attendees Get?
Course Content
Day 1
Leading with Meaning
- Understand the psychological needs of your followers
- Motivate followers by promoting psychological experiences of autonomy, relatedness, and competence
- Promote creativity and innovation through intrinsically motivated followers
- Cultivate positive emotions in yourself and your followers
- Inspire followers with a growth mindset
- Understand how organizational structures create meaning for followers
- Change the conversation from ‘what’ to ‘why’
- Develop a broader understanding of how your team contributes to the organization and society at large.
- Develop yourself as an emotionally intelligent leader.
Day 2
Managing Your Talent
Day 2 of the program builds upon the leadership fundamentals by showing you how to put them in action through the management of your human capital.
Understand how to choose new talent to prioritize alignment with your organizational goals and needs
Develop the skills for effectively recruiting and hiring new employees
Learn to identify and manage conflict as well as employees who are behaving in dysfunctional ways
Develop the knowledge and skills necessary to manage employees’ performance with ongoing coaching, performance assessments, and performance improvement discussions
Identify and manage your team’s performance through goal-setting and alignment with the larger organization.
PROJECT MANAGEMENT PRACTITIONER
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Course Overview
This course provides fundamental and advanced skills of project management. It provides key project techniques to help deliver projects on time. It will provide delegates with vivid understanding of how these tools and techniques can provide a structured approach to projects. Delegates will have the opportunity to take part in practical exercises and discussions aimed at testing a number of different techniques and building on skills.
This intensive Project Management Practitioner workshop offers the most comprehensive, qualitative, focused and cost effective project management certification program for Project Management professionals and organizations that place significant value on competence, efficiency, project quality and credibility.
For those willing and aspiring to become Project Management gurus, this course is designed based on the global project management standards to guarantee success in all Project Management Professional exams. This course is designed to completely prepare learners for all these exams in a fun and effective manner.
Course Objectives
At the end of this course, learners will:
- Acquire advanced skills, knowledge and practical tools and techniques of efficient project
- Learn about the nine (10) knowledge areas and five (5) process groups of Project Management
- Understand project management techniques useful in the real world
- Be able to manage a project from start to finish
- Develop a Project Business Case from scratch to finish
Benefits to You and Your Organization
By the end of the course you will be able to:
- Manage a project from start to finish
- Develop a Project Business Case from scratch
- Acquire practical project management tools and techniques
- Set up and use effectively project logs
- Acquire Project Management Practitioner status from the CPD Standards Office which is part of Institute of Continuous Professional Development, United
- Take and pass all Project Management examinations within 21 days of class completion date (98% participants pass).
- Master test-taking techniques and
- Become familiar with a wide variety of learning tools and study aids using various terms, definitions and
- Identify learning styles (Visuals, auditory and Kinesthetic) and learning exercise most closely aligned with your
Who Should Attend?
This course is relevant to a broad range of people including:
- New Project Managers
- Business Managers with at least 3 years’ experience
- Project Support practitioners.
- Those who are about to become involved in Project
- Practicing and uncertified Project Managers
Course Path
This course is deployed in two paths:
- Professional Certification Path: Learners following this path take the Institute of Continuing Professional Development professional examination and get professionally certified as Project Management Practitioner (PMPr).
- Non Professional Certification Path: Learners following this path do not take Project Management professional examination. They receive CPD stamped Certificate of Attendance.
Prerequisites
- At least 1 years of experience in a Project or Business Management role or environment
- Interest in becoming Project Management certified within 21 days after training
- At least 3 Saturdays off work for the workshop.
Duration:
What Will Learners Get
- Workshop Workbook and materials
- Light Lunch
- Proficiency certificate in Project Management from Global Edge Business School.
- Project Management Practitioner professional certificate (Continuous
- Professional Standards Office, UK.
Course Contents
Day 1
- Welcome to Global Edge
- Teaching Methodologies
- Course Overview
- Key Terms and Processes
- Course Objectives
- Course Ground Rules
- What is a Project?
- Fundamentals of Project Management
- Project Characteristics
- How Projects Differ from One Another
- Types of Project
- What is Project Management?
- Importance of Project Management
- Who is a Project Manager?
- What Is Meant by the Term “Stakeholder”?
- What is Project Deliverable?
- Project Management Phases
- Project Initiation
- Project Selection Process
- Project Selection Methods
- Costs Benefit Analysis
- What is Project Initiation?
- Project Selection Criteria
Day 2
- Project Planning
- What is Scope Statement
- Importance of Scope Statement
- Components of Scope Statement
- Work Breakdown Structure (WBS)
- How to Create WBS
- Resource Planning
- Expenditure Planning
- Cost Estimation Techniques
- Planning Time
- Time Estimation Techniques
- Determining Critical Path
- Planning Project Quality
- Quality Planning Tools
- Cost of Quality
Day 3
- Building and Managing a Project Team
- Conflict Management
- Project Communication Planning
- Elements of Project Management Communication Plan
- Planning Project Risks
- Procurement Planning
- Project Stakeholder Management
- Closing the Project
- Conducting Project Audit
- Course Comprehensive Review
STRATEGIC BUSINESS DEVELOPMENT PROFESSIONAL (SBDP)
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Course Overview
The Strategic Business Development Course is an intensive, three-day course that offers industry-specific and practical expertise to practicing Senior Business Development Managers and Directors. It is a course for Senior Managers and Directors with strategic management, mentoring and training responsibilities in sales, marketing and business development who are committed to leading their teams in surpassing their set targets. This course is available in three paths; Residential, Day Release and Online/Virtual paths depending on the preference of the candidates.
The course materials are drawn from among the experienced business development professionals, many of whom have several years of hands-on experience in the field. The course is an interactive course with extensive demonstration and role plays which significantly involve real market situations and challenges with practical demonstration of tough objection handling and closing techniques.
What Leaners Will Gain
The program aims to offer industry-specific and advance strategic business development knowledge and expertise to practicing sales and business development professionals, directors and senior managers with staff management, client relationship and business development strategy policy formulation responsibilities.
Upon successful completion of the course, learners will be professionally certified by the Continuous Professional Development Institute (CPDI) as Strategic Business Development Professionals (SBDP
Objective
At the end of the program, learners will:
- Achieve strategic skills in engineering or re-engineering their corporate sales teams to achieving highest profitability levels.
- Gain optimum coaching and mentoring skills with which to motivate their sales, marketing and business developing communities to highest performance and profitable
- Gain strategic skills to equip their sales and marketing teams to achieve competitive advantage over their
- Gain sales and business development strategic skills in handling and preventing objection and closing tactics that produce positive
- Gain the skills to equip their sales communities with best business development practices crucial to winning new
- Acquire new business development activities that best fit their dynamic corporate business image, products with increased market share.
- Gain the skills that add value to the decision-making process by adopting the most suitable analytical methodologies in successful sales, marketing and business development.
- Acquire advanced skills in managing business development process
- Acquire advanced skills in prospects and client retention through corporate alliances
- Acquire advanced skills crucial to transforming key information into bottom-line results through effective execution of intelligence processes.
- Acquire strategic and advanced skills to drive and motivate their corporate sales teams to continuously increase corporate sale by at least 35% to 45% beyond set
Benefits of the Course
In the recent competitive market, knowledge of business development fundamentals and expertise are crucial and key but not enough for business survival and competitive advantage. This explains why most international and global companies scramble for strategy Business Development Professionals. These challenges and risks will significantly increase in the future, thus continually monitoring competitors and establishing and leading well trained and high performance sales force is of significant importance should organizations desire to sustain their growth strategy.
The most common problems that face most corporate sales and business development teams and departments are stagnant, defective, impractical or ‘hard-to-implement’ business models that make expected results difficult and cumbersome to achieve.
Besides lack of adequate training of field or office-based sales practitioners especially handling and preventing objections and closing techniques make these challenges more cumbersome to overcome.
To this end, this course will provide attendees with competitive Intelligence, efficient, strategic and ‘easy-to-implement’ objection handling and closing techniques and strategies with which to drive their sales and business development communities into highest performance and profitable standard market competitive advantage. Utilization of “shared” business critical data is not dependent on technology alone, but can be made effective and intelligent through appropriate training and guidance which this course provides to attendees.
What Will the Course Cover?
The course will cover topics and skills crucial to every business development professional in the industry with which to equip their teams, including:
- Effective and strategic approaches to Business Development
- Forming Strategic Alliances
- Impeccable Negotiation and Influence Strategies
- Five Strategic Steps to a Client Meeting
- Successful Meeting and Presentation Skills
- Business Evaluation and Agreement on Needs Skill
- Building Successful Client Relationships
- Winning clients’ commitment and trust
Who Should Attend?
- Senior Sales Managers
- Senior Business Development Managers and Directors
- Operations Managers
- Senior Account Managers
- Senior Client Relationship Managers
- Head of Strategic Business Units
- Human Resource and Training Managers
- Small to Medium size company CEOs
This course is ideal for those whose roles have to deal with managing, training and mentoring Business Development Executives or a business development teams. It is especially ideal for those that have been practicing business development as a ‘job’ rather than as a ‘career’
Course Path
This course is deployed in two paths:
- Professional Certification Path: Learners following this path take the Institute of Continuing Professional Development professional examination and get professionally certified as Strategic Business Development Expert (SBDP).
- Non-Professional Certification Path: Learners following this path do not take SBDP professional examination. They receive CPD stamped Certificate of Attendance.
What Will Attendees Get?
STRATEGIC ALLIANCE EXPERT CERTIFICATION COURSE (CSAE)
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Course Overview
Many organizations are engaging in increasingly global operations; others are adapting to the pressures of a market place that expects ever higher levels of integrated service. In response businesses frequently address the need to grow capability through the option of partnerships or alliances. The benefits can be significant, but the risks associated with ill-considered or poorly performing partnerships are also considerable. This program offers tools, techniques and insights that will help participants recognize when an alliance or partnership is appropriate, identify appropriate organizations to partner with and navigate the challenges of establishing and maintaining that partnership. The course provides future strategic options and competitive edge to organizations in respect of their future growth
The Certified Strategic Alliance Expert (CSAE) status is the next level of competency for business development professionals. The certification transforms the experts into the champions of their companies’ future strategic growth. As an attendee of this program, you will be asked to work through several key frameworks related to your specific strategic partnership challenge, and apply the lessons learned to your own context. You will be challenged to test your assumptions and open yourself to new ways of thinking and acting with respect to your strategic partnership. Individual assignments, group work, case studies, readings, video summaries, personalized feedback from your program coach, peer reviews with other participants from various business sectors, and personal reflection moments – are all combined to stimulate your thinking, unlock new insights, change habits, and firmly embed the learning. You will leave the program with a clear roadmap on how to either establish a strategic partnership program or manage a strategic partnership for success.
Turning ‘Theory’ Into ‘Practice’?
This program takes a number of well tested and effective theories and techniques and relates them to real life issues in a practical and relevant manner. Participants leave with a clearer understanding of the issues associated with forming and managing Strategic Alliances and Partnerships.
Who Should Attend
Course Path
This course is deployed in two paths:
- Professional Certification Path: Learners following this path take the Institute of Continuing Professional Development professional examination and get professionally certified as Certified Strategic Alliance Expert (CSAE).
- Non Professional Certification Path: Learners following this path do not take CSAE professional examination. They receive CPD stamped Certificate of Attendance.
What Will Attendees Get
Key areas to be covered in the program and documentation
When to consider alliances and partnerships
- Under what circumstances is an alliance or a partnership potentially beneficial?
- What are the potential pitfalls in adopting this strategy?
- What alternative relationships should be considered before making the decision?
- Develop management approaches for anticipating and resolving stresses at every stage in the collaborative process
- Acquire specific frameworks to help you effectively address cultural issues and capture value
Leadership as a service
- How to select the right partner
- Build your skills in partner selection, network development and alliance design
- Explore the factors that might distinguish the partnerships with most potential for success
- Key indicators that might suggest caution is a better option
- The program discusses the problems and stumbling blocks in selecting, negotiating and managing alliances.
Establishing the relationship
- Identifying the key roles that must be fulfilled to manage the relationship effectively
- Agreeing strategic and operational goals
- Establishing an effective alliance charter
- Understanding the roles, responsibilities and expectations of high-performing teams
- Identifying and negotiating cross-cultural challenges
- Creating effective communication processes
Managing the relationship
- Anticipating issues that might inhibit effective alliance performance
- Monitoring the health of the alliance
- Establishing the review process that allows partners to resolve issues early and effectively
Benefits to you
- Improved decision making process when considering partnerships of alliances as a business strategy.
- More effective selection of potential business partners
- Reduced risk of issues derailing or reducing performance of partnership
- Enhanced performance of partnership and improved business outcomes
CERTIFICATE IN OIL AND GAS COURSE
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Course Overview
Oil and Gas are considered among the world’s most important resources. The oil and gas industry plays a critical role in driving the global economy. Petroleum itself is used for numerous products, in addition to serving as the world’s primary fuel source.
The processes and systems involved in producing and distributing oil and gas are highly complex, capital-intensive and require state-of-the-art technology.
Crude Oil is almost never used as produced. It is refined to make “white” products—liquefied petroleum gas (cooking gas), gasoline, kerosene, and diesel—and residual fuel oil. Worldwide, demand for white products is growing much more rapidly than that for residual fuel oil (used to generate electricity or heat).
As the oil industry faces challenges related to climate change, alternative energies, energy substitutions and adverse changes in the quality of available downstream feedstocks, it recognizes the need for managers who have a comprehensive and broad understanding of the industry, including economics, evaluation and decision-making skills and who understand the issues that face the oil and gas industries in the future.
This Certificate in International Oil & Gas Business Management course will provide a basis for functional managers and those whose experience has been limited to a particular area of the industry, to prepare for additional responsibilities by providing a broad base of knowledge covering the total spectrum of the oil and gas business and specific skills related to the evaluation of opportunities and enhanced decision-making.
Course Objectives
- Understand all of the value-added steps from the well to the consumer
- Gain an understanding of the ways the oil and gas industries have organized to operate effectively and efficiently
- Learn the details of gas processing
- Learn how crude oil is processed into transportation fuels
- Understand the fundamental economic calculus of both the upstream and downstream oil and gas industries
- Develop the skills necessary to evaluate opportunities and make effective decisions related to oil and gas operations
Training Methodology
This Certificate in International Oil & Gas Business Management course is a hands-on, stimulating learning experience. It will be highly interactive, with opportunities to advance your opinions and ideas. Participation is encouraged in a supportive environment. To ensure the concepts introduced during the training seminar are understood, they will be reinforced through a mix of learning methods, including lecture style presentation, and open discussion.
This Oil & Gas Technology training will be presented with the use of PowerPoint slides and videos. This will be augmented by case studies and facilitated discussions, to engage the delegates and to encourage the exchange of ideas. Short videos will also be used to reinforce specific points and to relate the material to real-world experience.
Organizational Impact
The employer will gain:
- Assurance that the training course is delivered by a quality training organization using a very experienced instructor
- Managers who have a broad overview and understanding of the structure and operations of the Oil and Gas industries
- Employees who understand the details of Oil and Gas operations at all levels of the value chain
- Delegates who understand the fundamental economics of the oil and gas industries
- Delegates with the skills to make better decisions and contribute to the evaluation of project opportunities
- The training course will be presented with the use of PowerPoint slides and videos. This will be augmented by case studies and facilitated discussions, to engage the delegates and to encourage the exchange of ideas. Short videos will also be used to reinforce specific points and to relate the material to real-world experience.
Personal Impact
- Better understanding of the total spectrum of the oil and gas industry and the challenges the industry faces.
- Better understanding of the oil and gas industry in Nigeria
- Ability to contribute to corporate decision-making
- Understanding of the structure of the oil and gas business
- Ability to impact the management of oil and gas structure within a corporate organization
- Develop skills to assist in the evaluation of corporate opportunities
- Understanding of key process operations related to the production of downstream products
Who Should Attend
This Certification training course will be of interest to:
- Business Development Professionals
- Ministerial, governmental, industry bodies and development agency staff
- Oil & Gas industry analysts, planners, traders, sales, marketing, communications, public relations and commercial personnel
- Managers in functional areas of the international petroleum and natural gas industry, including the areas of marketing, law, human resources, accounting, and finance
- Refining technologists and exploration engineers seeking to understand the business side of their value chain
- New recruits to oil, gas and energy companies
- Anyone seeking a broad understanding of the oil and gas industry
What will attendees get?
Course Agenda
DAY 1
Sources, Origin and Nature of Petroleum
- Uncovering oil and gas industry
- Introduction to Petroleum Chemistry
- Origins of Hydrocarbon Deposits
- Basic Petroleum Geology
- Exploration Activities
- Oil and Gas Field Development & Production
- Well Fluids and Surface Production Operations
DAY 2
Oil Companies, Corporate Relationships and Structures
- Local, National and Multinational Oil and Gas Companies
- Integrated and Non-integrated Companies
- Organization of Petroleum Exporting Companies (OPEC)
- International Energy Agency (IEA)
- Production Sharing Agreements
- Transportation and Storage Operations
- Overview of Oil and Industry in Nigeria
- Nigeria Oil and Gas Management Mechanism / Organs
DAY 3
Processing Operations in Oil and Gas
Oil Refining Operations
- Distillation
- Product Conversion Processes
- Product Improvement & Blending Processes
Gas Processing Operations
- Inlet Separation
- Sulfur Removal and Sulfur Recovery
- Dehydration
- Dewpoint Control and Byproduct Recovery
- Gas Compression and LNG Production
DAY 4
Evaluation of Oil and Gas Opportunities
Estimating the Cost of Oil and Gas Facilities
- Using Historical Costs
- Cost Curves
- Adjusting for Different Sizes
- Adjusting for Different Time Periods
- Building Cash Flow Models
- Using Cash Flow Models to Evaluate Projects
Day 5
Processing Operations and Economics
Basic Economics of the Oil and Gas Industries
- Benchmark Indicators
- Net Present Value
- Internal Rate of Return
- Unit Technical Cost
- Payback & Maximum Exposure
Making Decisions under Conditions of Certainty and Uncertainty Risk & Uncertainty
TRAIN-THE-TRAINER COURSE
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Course Overview
Course Aim
Course objectives
After completing the Train-the-Trainer course, the participants will have:
- Knowledge of how to plan, deliver and evaluate an effective, educational and inspirational classroom lesson/presentation.
- An understanding of the adult learning theories and how to convert them into successful classroom lessons.
- Knowledge of classroom management and how to achieve a motivational and educational flow.
- An understanding of group dynamics – how to make the class work constructively together.
- Knowledge of various training tools to be used within the classroom environment.
- The ability to develop and utilize the participants’ individual skills and capabilities to deliver successful classroom lessons.
- Knowledge of tips and tricks on how to gain the audience’s interest, trust and attention.
Duration
The duration of the Train-the-Trainer course is three days. The training is divided into theory lessons, discussions, group work and practical exercises.
The practical aspect of the training allows the participants to learn from their own experiences as well as from each other. Each participant will be able to put into practice the theory they have learnt and provide a classroom lesson in front of an audience i.e. the other participants. Practical exercises are followed by individual debriefing and personal feedback.
Prerequisites
What Learners Will Get
- Learners will receive certificates from the CPD Standards Office in UK.
- The Train-the-Trainer course methodology and tools are based upon long-term experience of the facilitators which will embed the experiences of the participants.
Course Content in Brief
Introduction
The structure, content and principles of the Train the Trainer course.
Classroom lesson/presentation planning
- Educational goals and objectives
- Taking into consideration participants’ background
- Pedagogical considerations: lesson planning tools
- Planning of a course: length of lessons, number of lessons, etc.
- Evaluation of lessons and courses
Classroom management
- Teaching principles and potentials
- Involvement, facilitation, discussions, exercises, group exercises, etc.
- Physical and psychological learning environment
- Conflict solving in the classroom
- Group dynamics
- How to cope with challenges within the group
Tools in the classroom
- Power Point, Flip chart, Whiteboard etc.
- How to use group exercises, discussions in pairs, individual reflection, etc.
- Case studies, student presentations, role play
- Student material, “icebreakers”, other tools
- Tools useful for the evaluation
The teacher
- Personal communication and roles
- Teaching styles
- Developing a personal teaching style
- Relationship between teacher and students
- Appreciation of self-evaluation as a classroom teacher
Presentation Techniques
- Useful tips and tricks
- How to prepare your presentations
- How to handle being nervous
- Get to know your audience and get the attention of the audience
- How to make PowerPoint presentations
- Exercises on how to speak
CERTIFIED INTERNATIONAL PROCUREMENT EXPERT COURSE
Course Code:
Class Format:
Course Overview
This is a comprehensive certification program with well-balanced learning plans Certified International Procurement Expert. This course is a combination of the basic procurement modules aimed at entering the procurement sphere as a career and the advanced modules for more seasoned professionals who want to improve on their tactical skills and seek to evolve to a more strategic or managerial position within a procurement department.
When you join this program you have joined a program with a rigorous set of established standards and competencies for procurement professionals. The uniqueness of the Certified International Procurement Expert (CIPE) certification is that it caters for – new aspiring procurement practitioners and the experienced procurement professionals for further career advancement. It is an ideal program for procurement practitioners willing to undergo an in-depth and intensive procurement program at a stretch with a view to procuring the highest level of procurement certification.
The designation is a recognized credential throughout the world haven been thoroughly mapped by International Federation of Purchasing and Supply Management (IFPSM). Once attained it indicates achievement at highest level of world-class knowledge, skills and competences for the procurement professional.
As a procurement practitioner, you need to already be active in procurement, contract management or category management role. This is the major pre-requisite for accessing the CIPE program. However, because of the intense level of the program, it is beneficial to have a Master’s degree, or at the least a Bachelor’s degree together with a reasonable years’ relevant experience in a procurement role.
How long does it take to complete the course
This program is expected to take 150 hours of learning engagement, however, on-the-job practitioners are expected to complete the course in five intensive days. The time taken to complete the program will vary. Your prior knowledge and experience in some core subject areas of the course might enable you to complete them quickly. However, on average, you can expect to spend between 60-90 hours of tutor-led learning while the rest will be own-time study.
Global Edge allows for the program to be spread over approximately three months to provide a proper work/life balance for the people who need to take longer over the study phases.
Who Will Benefit the Most Learning Objectives
Course Path
This course is deployed in two paths:
- Professional Certification Path: Learners following this path take the Institute of Continuing Professional Development professional examination and get professionally certified as Certified International Procurement Expert (CIPE).
- Non-Professional Certification Path: Learners following this path do not take CIPE professional examination. They receive CPD stamped Certificate of Attendance.
What Will Attendees Get
Learning Objectives
At the end of this program, learners will:
- Learn and acquire the key essentials to creating and managing successful procurement and tender projects.
- Understand how to coordinate and monitor procurement functions by applying Procurement strategies with your procurement team
- Acquire the right skills to communicate with key financial departments directly or indirectly involved with procurement projects
- Have enhanced their communication and negotiation skills
- Be able to Manage procurement risks with suppliers – Understand why certain procurement and tender projects go wrong, and discover ways to identify the early warning signs, then use your new skills to rapidly and effectively resolve them
- Complied with and acquired major international procurement and tender projects skills, tools and techniques.
- Attain the Certified International Procurement Expert (CIPE) designation
Program Outline & Agenda
What is Strategic Procurement?
- Getting back to basics
- Principles of Strategic Procurement
- Procurement Stages
Base-lining Existing Spend
- How much / how many
- Categorization
- Current performance
- Issues and problems
Profile the Supply Market
- Identify all potential suppliers (inc. cross market)
- National / international
- Supplier profiling
- Supplier short listing
Build Comprehensive Tenders
- Rules and Structure
- Background / Objectives
- Business Requirements
- Supplier Requirements
- Pricing
- Terms and Conditions
- Service Levels
Tender Analysis
- Rules and Structure
- Analysis Tools / Sections
- Comparative Marking
- Short-listing
- Verification Visits
Supplier Selection
- Negotiation – Price and Conditions
- Contracts (basics)
- KPI’s / SLA’s / Development Plans
- Transition Planning
Supply Base Transition
- Planning
- Old Supplier Run Down
- New Supplier Ramp Up
- Contingency
- Steady State
What is Supply Chain Management?
- Getting back to basics
- Principles of Supply Chain Management
- Supply Chain Management
Stages Supplier Management
- Measuring and using KPI’s
- Measuring and using SLA’s
- Supplier Reviews
- Continuous Improvement Plans
- Supplier Development
CERTIFIED CORPORATE GOVERNANCE EXPERT COURSE
Course Code:
Class Format:
Course Overview
Strong corporate governance practices play an important role in upholding reputation as a well-established business hub in the world today and position as a strong financial center. From an organization’s viewpoint, it is also imperative that organizations adopt best practices in corporate governance to promote their long-term sustainability and remain successful organizations.
This practical corporate governance training course examines current best practice in all aspects of corporate governance, from the new role of board committees and directors’ responsibilities and powers, to best implementation of governance in day-to-day activities. The costs and benefits of best practice governance will be examined and practical guidance will be given on such issues as the relationship with shareholders and other stakeholders, managing and meeting the expectations of the market, international investors and local government and regulatory authorities. The course will also discuss the challenges of implementing best-practice corporate governance in emerging markets and will include the specific requirements of banks and financial institutions.
This program is a tutor-led program. It comes with Learners Handbook, Exercises, Assignment and interactive scenarios/cases. Upon completion, learners have the opportunity to attain the prestigious Certified Corporate Governance Expert (CCGE) status and certification.
Course Objectives
At the end of this course, learners will have been equipped with the following skills, knowledge, tools and techniques to:
- Avoid and detect violations by employees that could lead to legal liability for the organization;
- Create a more hospitable and respectful workplace;
- Lay the groundwork for a partial or complete defense in the event that employee wrongdoing occurs.
- Have an overview of current thinking and developments in the field of corporate governance.
- Administer effectively corporate affairs within an organization and to contribute to corporate performance at a senior level.
- Understand the interrelationship between management, finance, law and ethics in the field of corporate governance.
- Understand ethics and values in the business community and the relationship to corporate governance
- Gain a sound grounding in the key components of corporate governance which will in turn enhance their ability to operate at more senior levels of organizations.
Who Should Attend
Duration:
Course Pre-requisites
Candidates on this course are expected to be corporate sponsored. Candidates must have achieved a high level of practice at least, at a Senior Manager or Director level within a functional organization for at least 2-3 years.
All candidates are expected to fill a pre-course questionnaire prior to the commencement of this course.
Course Agenda
DAY 1
- Corporate Governance Primer
- Corporate Governance Standards
- Corporate Governance in Emerging Countries
- Case Study – Corporate Governance Trends in the Gulf
- Corporate Governance in Banks
- Independent Directors
- Corporate Governance and Capital Markets
- Financial Goals and Corporate Governance
- IT Governance
- Introduction to Business Information Systems
- Fundamentals of Management
- Discovering Marketing
- Organizational Behavior
Organization of Economic Cooperation and Development (OECD Principles) translated into 4 traditional positions
- Board of Directors
- Remuneration
- Accountability and Audit
- Shareholders
- Key Elements of CG
BREAKOUT SESSION: Case Study (1)
DAY 2
- Governance, Risk and Compliance (GRC) and Principled Performance.
- GRC concepts, roles and responsibilities of stakeholders, and stakeholder relations plan.
- Rights of shareholders & ownership functions
- Equitable treatment of shareholders
- Role of stakeholders in CG
- Disclosure & transparency
- Responsibilities of the board
- Golden rules of Best Corporate Governance Practices in Private and Public Sector
- Setting direction for GRC and overseeing management decision making criteria.
- Reviewing and monitoring GRC capabilities, and board oversight of them
- How did we get to this point?
- Why is governance important?
- General definitions including the Standards definition
- Value of corporate governance, how it translates to share price for public companies and public confidence at non-public entities
- Examples of impact of poor governance on public and non-public entities
BREAKOUT SESSION: Case Study (2)
DAY 3
- Organization Economic Co-operation Development (OECD)
- Principles of Corporate Governance (international best practice guidelines)
- OECD Principles for Corporate governance
- Transparency
- Disclosure committees
- Executive compensation
- Independence of Board
- Section 302 of Sarbanes-Oxley, representation letters
- The role of internal auditing in these sensitive issues
- Tools for assessing transparency
BREAKOUT SESSION: Case Study (3)
DAY 4
- Corporate Social Responsibility (CSR) as a Risk Management Tool
- Enterprise Risk Management
- Organizational performance
- Metrics
- Internal auditing as a catalyst for ERM
- Examine examples of several organizations, industries, and public and non-public entities
- Monitoring
- Audit committee role/charters
- Tools for audit committee self-assessment
- Corporate governance as an auditable risk area
- Managing relationships
- Positioning internal auditing in the organization
- Tracking and measuring governance
BREAKOUT SESSION
DAY 5
- Internal controls
- The Seven (7) Principles of Public Life
- Applied business ethics in good corporate governance preventing fraud
- Corporate Governance linked to Corporate Social Responsibility (CSR)
- How CSR as an antidote to corporate greed
- UN Global Compact – The 9 principles in Corporate Social Responsibility
- Investing in CSR
- What are the key drivers of CSR Program?
- Reputation Management
- Activism, Threats, Litigation
- How do Companies Respond to Challenges?
- Identifying risks – social, environment, ethical risks
- A case-study on waste management
- Communications
- Ensuring all elements of governance are communicated
- Developing a strategy to link and implement all the elements of corporate Governance
- Wrap Up
- Practical solutions to meeting standards for assuring governance
- Risk and opportunities for the internal audit profession
- Personal challenges to the auditor
Course Wrap-Up/Feedback and Closing